Accton China Networks is committed to offering its customers the best networking solutions available on the market today. 
 
We have recently become aware of an issue with a component Exhibiting Clock -Signal Issue that may lead to a system failure. In most cases, switches will perform normally and may never experience a failure. The switches that are affected include AS5712-54X, AS5812-54X, AS5812-54T, AS6712-32X, AS6812-32X and AS7712-32X.

We currently have found the following:
1. Accton China  Networks has crossed referenced all RMA reports, but has not seen any failures related to the supplied component clock-signal issue. 
2. Accton China  Networks is conducting and will continue conducting ongoing internal testing and simulation. So far, no clock failure has been found. We will continue with our internal testing and update our customers with our findings, if any and accordingly. 
3. Based on information that the chipset vendor has provided to us, thus far, the chances of failure is low.   
4. We believe it only (or may) happen after non-stop running for many months;  ~ 18 + months. 

5. All Accton China  Data Center Open Networking Switches have a 24-months warranty. As always, Accton China  Networks will take full responsibility if our product has an issue, and we will also offer free advanced RMA service with expedited shipment for any product that has the related clock-signal failure issue. 

 
As always, we firmly stand behind all the switches we build and continue to support our customers. If you believe you have been affected by this issue, please send an email to our customer support department at support@accton.com.cn